We project managed the fit-out and refurbishment of the John Lewis Partnership's Customer Contact Centre. The work involved providing new reception areas, training rooms, a video conferencing suite, occupational health rooms, showers and changing facilities, a multi-faith room, enhanced kitchen, break-out rooms and workstations for 260 employees.

The project was delivered well within the client’s capital budget, including minor variations requested by the client and approved via the CRF process. Use of value engineering delivered significant savings to the project.

Disruption was kept to a minimum for the staff on the existing first floor during construction works, with positive feedback. Overall, the completed fit-out received very positive feedback from both employees and the client.